in Kent, Surrey & West Sussex
FREQUENTLY ASKED QUESTIONS
How Much Does It Cost?
Prices may vary depending on the size and condition of the item,
however we generally stick to the following prices:
STANDARD OVENS (prices include racks and trays)
60cm Single Oven
60cm Single Oven + Grill
60cm Double Oven
RANGE OVENS & AGAS (prices include hobs and racks)
AGA 2 Oven
AGA 3 Oven
AGA 4 Oven
Electric 4 Burner Hob
Gas 4 Burner Hob
Electric 5 Burner Hob
Gas 5 Burner Hob
Electric 6-8 Burner Hob
Gas 6-8 Burner Hob
American Fridge Freezer
By placing an order either over the phone, by e-mail or via the
website, the customer accepts verbal or written agreement and is
bound by the terms and conditions below.
1. PAYMENTS FOR OVEN CLEANING SERVICES
1.1 Unless otherwise agreed, payment is due on completion and at
the time of each oven clean by cheque or cash. Cheques should be
made payable to SOS Oven Cleaning The customer will be
responsible for all bank and legal charges resulting from returned
1.2 Payment can also be made on completion of the cleaning, by
1.3 If payment is not made on the day of the oven clean an
additional £10 per day will be added to your account and it may be
passed to a third party agency. Additional charges for the recovery of
overdue debts may be applied to your account.
2. OVEN CLEANING SERVICES
2.1 The customer agrees to carefully read and acknowledge the
terms and conditions prior to the delivery of service.
2.2 SOS Oven Cleaning will not be held responsible for any injury or
loss suffered to any type of household pet as a result of an accident
during the delivery of cleaning services.
2.3 The customer accepts and understands that any issues with
cleaning standards and/or breakage/damage must be reported
within 24 hours from the service date to ensure that SOS are able to
rectify any issues. Failure to report such issues within the agreed
time frame will negate the customer’s entitlement to a
2.4 SOS Oven cleaning will not be held responsible for any
replacement or repair of household contents/fittings/fixtures,
appliance components required as a result of the failure of any
worn, faulty, incorrectly fitted or fatigued components or other
2.5 Where it has been agreed that SOS Oven Cleaning staff are
responsible for damage caused to the customer’s property or
belongings during the course of rendering cleaning services, SOS
Oven Cleaning will choose to repair the item, replace the item or
make an insurance claim to that effect. Spotless Cleaning are
responsible for the replacement or repair and it is not the
customer’s responsibility to replace or repair an item without the
agreement of SOS Oven Cleaning.
2.6 SOS Oven Cleaning have a Public and Employer’s liability
insurance policy in place. The policy will cover any accidental damage
caused by an operator working on behalf of SOS Oven Cleaning,
reported within 24 hours of service date.
2.7 SOS Oven Cleaning agrees to keep all customer information
2.8 Start times for cleaning sessions are a guide only, to within
around 1 hour. SOS Oven Cleaning will endeavour to inform clients
of late or early visits but this cannot be guaranteed.
2.9 The oven is safe to use as soon as the cleaning is complete. On
occasion there will be a burning smell from some of the chemicals
used to clean the oven, this is completely normal and safe as all of
our cleaning chemicals are non-caustic. SOS Oven Cleaning do not
guarantee oven cleaning results and the results cannot be predicted.
The results are dependent on the type of oven, length of time since it
was last used, how often it is used and the type of food on the oven.
3. CUSTOMER SATISFACTION
3.1 The customer will allow SOS Oven Cleaning to revisit any job(s)
with which they are not satisfied.
4.1 The customer may cancel or adjust the time of a cleaning visit(s)
by giving more than one working day’s notice, but a minimum of one
week is preferred. As an example, cancellation or changes to a
Monday appointment, should be made before 5.30pm on the
4.2 The customer will be charged half price for any scheduled
cleaning which cannot take place upon arrival of the cleaner. This is
applicable to any circumstance which is deemed not to be the fault
of the company. A none exhaustive list of examples; no access
provided, faulty keys or locks, customer not in, no electricity or hot
water available, cleaners turned away due to illness.
5. HEALTH AND SAFETY
5.1 SOS Oven Cleaning will not be responsible or liable for accidents,
injury, loss or any harm which may come to the employees of the
5.2 The client is responsible for the health and safety of their
employees before, during and after cleaning sessions provided by
SOS Oven Cleaning.
6.1 Any feedback given to SOS Oven Cleaning by the Customer can
be used to promote SOS Oven Cleaning services on the company
website or via other marketing activities. This may include the
Customer name and area in which they live alongside a quotation.